Cancellation & Refund Policy

Deposits

A deposit is required to confirm your appointment and is applied toward the total cost of your groom. The deposit amount is set per dog size at booking. For services where you choose to pay in full at booking, the full amount is collected up front instead of a smaller deposit.

Cancellations

You can cancel an upcoming appointment from your account at any time while it is pending or confirmed, and we'll email you to confirm the cancellation. Because every appointment is set aside for your pup, we ask that you give us as much notice as possible.

Cancellations or reschedules made within 48 hours of your appointment are non-refundable, and deposits are non-refundable. If your plans change, please let us know as soon as you can so we can offer the slot to another dog.

Refunds

Deposits are non-refundable once paid, and they are not returned automatically when a booking is cancelled or missed. Refunds are issued manually only and are handled at the shop's discretion — if you believe an exception should be made, please contact us.

Reschedules

If you need to move your appointment, you can reschedule an upcoming booking from your account. Your paid deposit carries over to the new date and time. We ask for as much notice as possible, and reschedules made within 48 hours of your original appointment are non-refundable.

Questions

This policy is subject to change. If you have any questions about a booking, a deposit, or a refund, please get in touch with us by phone at (336) 904-0673 or by email at Shampoochesgr8@gmail.com and we'll be happy to help.